Shipping & Returns

 

Return Policy

 

 ALL SALES ARE FINAL ONCE SHIPPED! YOU HAVE ONLY 2 HOURS TO MAKE ANY CHANGES OR CANCEL. 

 

 

 

Contact customer service if you are unsure about sizing. Also, please note not all clothes fit the same for they are made from different material. 

 

 

 

WE’RE NOT RESPONSIBLE FOR THE FOLLOWING:  

 

 

 

 

1. IF YOU ORDERED THE WRONG SIZE WITHOUT CONTACTING OUR SIZING SPECIALIST  FIRST WE ARE NOT LIABLE. 

 

 

 

WE DO NOT ACCEPT RETURNS ON ANY ITEMS YOU CAUSED SELF DAMAGE TO. (CUSTOMERS MUST PROVIDE PROOF SUCH AS A PICTURE ALONG WITH ANY CLAIMS) 

 

 

 

 

 

2.WE ARE NOT RESPONSIBLE FOR LOST PACKAGES IF CUSTOMER GAVE THE WRONG ADDRESS. (CUSTOMER MUST CHECK ADDRESS BEFORE SUBMITTING ORDER) OTHERWISE YOU MUST CONTACT CUSTOMER SERVICE IMMEDIATELY!

 

 

 

 

 

3. CUSTOMERS MUST PAY FOR SHIPPING ON ANY APPROVED RETURNS. YOU WILL NOT BE REIMBURSED FOR SHIPPING. ( CUSTOMER MUST PROVIDE A TRACKING CONFIRMATION TO CUSTOMER SERVICE ALONG WITH ORDER #)

 

 

Contact Us:

Business Hours:

Monday - Friday (8am - 5pm)

Saturday (10am -2pm)

Sunday (Closed) 

1. Please email: Info@sheisclassy.com

 

( customers will be responsible for return shipping cost)

 

 

 

2. Mail your returned item to:

 

     She Is Classy 

 

     Returns Department Tracking # 

 

     

 

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

 

 

 

 Return Exceptions

 

 

 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

 

 

 

 Restocking Fee

 

 

 

All items are subject to a 10% restocking fee, this will be deducted from your store credit. We also do not refund the original shipping and handling that you paid on the order.  NO REFUNDS/ STORE CREDIT ONLY

 

 

 

Exchanges

 

 

 

If your clothing item is in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

 

 

  Shipping Policy

 

Turnaround

 

 

 

All orders are shipped within 48 hour from our u.s. warehouse Monday - Friday 8am - 5pm.

 

 

 

Carriers

 

 

 

We use the following carriers to deliver our orders:

 

 

 

USPS

 

UPS

 

FedEx

 

DHL

 

 

 

Order Tracking

 

 

 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

 

 

 

International Warehouse Shipping 

 

 Please note in some cases orders may ship from our international warehouses and may take up to 5-10 business days and 3- 5 business days for delivery. So please be patient. If clothing isn't delivered within 4 weeks we will then start an investigation before giving any store credits. No Refunds

 Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

 

 

 

International

 

 
International orders will be sent out within 2-4 business days and will go via USPS, FEDEX, DHL (Express-Priority)
International Shipping Options 
$20.99 Estimated Delivery  (7-15 Business Days)
$16.99 Estimated Delivery  (8-30 Business Days)
 
 
Due to the unpredictability of international shipping, delivery time for international orders will vary.

 

 

 

Back Orders 

 

 

 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment

 

 

 

 

 

Privacy Policy

 

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

 

 

 

What Information Do We Collect?

 

 

 

We only collect information that we need that is related to your order. This includes your:

 

Billing Address

 

Shipping Address

 

Email Address 

 

Credit Card Information

 

 

 

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

 

 

 

How Is My Information Used?

 

 

 

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

 

 

 

Security and Storage

 

 

 

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

 

 

 

Cookies and Browser Information 

 

 

 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.